FAQ's – CrayonFlakes
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FAQ's

Order Online

How do I place an order?

Ordering online at CrayonFlakes.com is very easy. Simply select the size of the product you wish to purchase and click “Add to Cart”. In case you want to add more products, click on “Continue shopping” on Your Cart page. Once you are finished shopping, click on the “Cart” button at the top right hand corner of the page to review your items, then click Checkout to begin the Checkout process.

What size is the right size?

Select the right size using our CrayonFlakes size chart. Simply look for the child's age, height, or waist to ensure that your purchase will be the appropriate fit.

How do I pay for my order?

For your convenience, we accept all major Credit cards/Debit cards issued in India and Netbanking option is accepted for Indian bank accounts.

Is my credit card secure?

The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We leverage PayUmoney payment gateway platform for carrying out all transactions on CrayonFlakes.com. Your data is absolutely safe with PayUmoney: PayUmoney uses powerful 128 bit encryption secure socket layer (SSL) for encrypting customer data during transmission. The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure. PayUmoney is PCI DSS (Payment Card Industry Data Security Standard) compliant. PCI DSS is the security standard provided by Payment Card Industry Security Standards Council. Click PayUmoney for more information.

How quickly will my order be processed?

All orders received prior to 12:00 p.m. (noon), IST, Monday through Friday, are processed within 1 - 2 business days upon credit card validation. Standard delivery shipping takes 2 - 5 business days after order processing.

Do you ship outside India?

CrayonFlakes.com currently ships within India. International orders will be serviced in near future.

What are the benefits of creating an account online?

Make shopping at CrayonFlakes.com faster and easier by creating an account online. You will be able to track your orders, save address, manage your password, and receive latest coupons/discounts. To create an account, go to the "Login" button at the top right hand corner of the page and then click on “Create account”. It only takes a few minutes and you can update or view your account at any time. The information under My Account is confidential.

Do I need to pay any extra taxes or hidden charges on online orders?

All prices mentioned on CrayonFlakes.com are inclusive of all taxes. Shipping charges will be applied (if applicable) and notified during checkout process itself. No hidden charges applicable at any stage of placing order.

How do I remove items from my shopping cart?

Please click on the “Cart” button at the top right hand corner of the page to review your items, then click “Remove” to remove items from your shopping cart.