What is Crayonflakes Return and Exchange Policy? How does it work?
Crayonflakes has 10-days returns and exchange policy which gives you an option to return or exchange items purchased on Crayonflakes for any reason within 10 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

I have created a Return request. When will I get the refund?
Refund will be initiated after we receive the item at our warehouse and it passes our quality check. Refund time for Online Refund (Prepaid Orders) will be the Time taken for the product to reach us plus 4 to 10 business days.

What are the ways to return the product?
Self-Ship is the only way to return the product.

Where should I self-ship the Returns?
You can send the return to the following returns processing facility. Kindly do not send it to on any other address as the package would not be acceptable then.

Crayonflakes Design Private Limited,
Returns Department, A-174, Sector 83,

Noida 201305 (U.P.)

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

When you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

How long would it take me to receive the refund of the returned product?

Crayonflakes has 10-days returns and exchange policy which gives you an option to return or exchange items purchased on Crayonflakes for any reason within 10 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.

Why has my return request been declined?
This may have happened, if the item you returned is used, damaged or original tags are missing. For more details, please call our customer care.

Why is my returned product re-shipped?
This may have happened, if the item you have returned is used, damaged or original tags or MRP tags are missing. For more details, please call our customer care.

PAYMENTS

How can I pay for my order at Crayonflakes?
We support the following payment options at Crayonflakes: Credit Card (VISA, Master Card & American Express credit cards issued in India), Debit Card & Net banking (All banks issued in India) and Mobile Wallet (Paytm, MobiKwik, PayUMoney). International Credit/Debit card transactions are also accepted through PayPal.

Why can't I see the COD option on my payment page?
Crayonflakes doesn’t offer COD payment option at this point of time.

What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

SEND A GIFT

Will the pricing, discount and payment information be displayed on the package sent to the recipient?
No. The external packaging slip/invoice will not include any pricing, discount, or payment information. However, the original product tag with the MRP will be intact on the products inside the package.